Our Guarantee

Our Guarantees

We Don't Just Promise Great Service, We Back Our Work With Guarantees!

UWIN is a consumer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home service consumers.

When you do business with a UWIN endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained.

Our company agrees to the UWIN Code of Ethics, carries current liability and workers’ compensation insurance and is licensed by all appropriate government agencies.

The U-WIN Code of Ethics:

  • We conduct random drug testing of every employee on an ongoing basis.

  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transactions.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and sales people before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state and federal laws.

It is the One Hour Heating & Air Conditioning difference that keeps you, our customer, happy and satisfied. We pride ourselves with our on-time guarantee, highly skilled professionals, clean and friendly HVAC technicians, and straightforward pricing. You are our number one priority and we are determined to provide an experience that exceeds all of your expectations and solves all your HVAC services.

100% Satisfaction Guarantee

How do you know a company cares about the quality of their work? They stand behind it—that’s how. Your complete satisfaction with services from One Hour Heating & Air Conditioning and our technicians is 100% guaranteed.

At One Hour Heating & Air Conditioning, the warranties and guarantees are industry leading because of our experienced technicians and the high quality parts we use. Our technicians are friendly, clean, polite, drug tested and experienced—and our techniques are state-of-the-art guaranteed!

“Always on Time… or You Don’t Pay a Dime!®”


We have convenient, one hour appointment windows to better fit your schedule. If One Hour Heating & Air Conditioning is even one minute late, the service is on us.

Our Commitment to Our Customers

  • Time—First and foremost we respect our customers’ time. We are “If There’s Any Delay, It’s You We Pay!” No questions asked.
  • Integrity—We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.
  • Respect for the Law—We adhere to all laws, regulations and ordinances that pertain to the HVAC industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
  • Excellence—We design, install, service and repair HVAC systems and parts in strict accordance with the highest industry standards.
  • Safety & Reputation—We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the ONE HOUR brand.
  • Teamwork—We support each member of the team to strengthen the brand and build successful long-term relationships.
  • Service—We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
  • Respect for Others—We treat our customers, fellow employees and other industry professionals with the utmost respect.
  • Privacy—We show the greatest respect for the sanctity of our customers’ homes and their privacy.
  • Competition—We value fair competition. We advertise, promote and market our brand fairly and accurately, and in a manner that reflects the high standards of the One Hour brand.

Call the team which guarantees quality Midlothian HVAC service. We're ready to take your call at (804) 269-8791.

  • U-Win Satisfaction Guaranteed
  • BBB
  • 24/7 Emergency Services
  • 100 reviews
  • elite service
  • Best of Home Advisor
  • Best of Home advisor 2

What Makes One Hour Heating and Air Richmond Different?

  • Same Day Services Available

    We respect your time. That’s why we guarantee prompt, professional HVAC service.

  • Technicians You Can Trust

    All of our technicians are background checked and drug tested.

  • Available 24/7 to Take Your Call

    We're always standing by ready to take your call, and ready to help.

  • Our Top Priority Is Customer Service

    We treat our customers, employees, and industry partners with the respect they deserve.

  • 100% Satisfaction Guaranteed

    We offer a 100% satisfaction guarantee backed by expertly trained techs.

  • 60 Minute Response Time

    Always On Time... Or You Don't Pay A Dime!®

Rave Reviews From Happy Customers

  • “No need to wait a week - just call One Hour. When I scheduled, the technicians came the very next morning, on time!”

    - Happy Customer
  • “I can't express enough how deeply satisfied I am with One Hour Heating & Air Conditioning. I have had them for 10 plus years, and I can't say enough good things about these people.”

    - Happy Customer
  • “Great service from One Hour Heating and Air Conditioning! My technicians were friendly and on-time. They didn't try for a hard sell - they just gave me helpful advice.”

    - Happy Customer

Comfort Is On Its Way!

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